Could not connect to Redis server in Starting Point Redeemer machine

Hello, I am currently trying out the Starting Point. I am on the Redeemer Machine right now. I have a problem connecting to the machine using the command

redis-cli -h {host-ip} -p {port-number}

After executing the commands it just stuck like that without doing anything else. Do I need to do something else before doing this?

Thank you.

I was able to connect inside the Redis server after waiting for a long time. Then I need to execute the command INFO to get the Redis server information then a new problem raises the terminal is returning an error Error: recv timeout.

If anyone have an idea on this please help will be much appreciated, I am just a newbie practicing to transition in CyberSecurity.

For additional information about my error, I am using the nmap nse script redis-info. After debugging if the error inside the script is

PORT     STATE SERVICE REASON
6379/tcp open  redis   syn-ack
| redis-info: 
|_  ERROR: Failed to receive data from server

I’m experiencing a similar issue. I suspect we might be missing part of the process.
EDIT: Disable your VPN. Worked for me.