Redeemer very easy (nmap showing no open ports)

The first few machines on htb labs went smooth. able to ping and nmap to find open services.
However on machine “Redeemer” TIER 1 i can ping succesfully, but it says no open services. I clicked on walkthoruogh started reading and it says nmap -sV same host im on. their window shows open services. mine does not ill just post a pic i guess. also i resterted machine and openvpn nothing showing still. same pic

ok because i noticed walkthrough had different syntax i tried what they have as
nmap -p- -sV (IP)

it just sits there on my end. doesnt compete pop an error or nothing it has been 5 mins easy