Accessing retired boxes with VIP sub

I just upgraded to VIP as I want access to the retired boxes for learning purposes. I am brand new to Pentesting and looking forward to honing my craft. Unfortunately, when I ping the retired boxes, the hosts are unreachable. Any tips?
P.S I removed my old openvpn file and downloaded a new one 3x already

Nevermind, support helped me. It was a simple fix. Thank you