HTB account login causing grief due to falsely considering me a bot

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1

When I’m doing HTB boxes, most of the time I do them at a coffee shop, but sometimes I do them at my home too. Logging into HTB’s SSO using a coffee shop’s Wi-Fi pretty much never causes me any problems, but when I try to log in from my home’s internet connection, I keep getting an error saying “We think you might be a bot, please try again submitting the form!”. Trying to log in repeatedly only gives me the same error message over and over. I’m guessing at some point a captcha should pop up, but even disabling uBlock Origin altogether on the login page, none shows up. Sometimes I get through and successfully login from home, but the reason why is not clear.

I’m guessing that the anti-botnet defenses get triggered because I’m trying to log in from an IP address I don’t usually use, but I don’t get why HTB’s backend is more lenient towards coffee shop IPs than home IPs. Nevertheless, this is a serious pain. When this error would appear, wouldn’t it be better to e.g. send an email or SMS asking the user to confirm the login from that IP address?

2

I’m getting this same error, it’s very frustrating to have to repeatedly spam the form until it magically works (or the login is blocked because of too many attempts). Sending an sms or email for a suspicious login, or using a captcha, would be much less pain than this.

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3

I’m dealing with the same frustration – “We think you bot, so click Sign In again”… and then you keep doing it and then you get “Too many attempts”.

HTB, there has to be a better way. How about 2FA in an authentication app?

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4

Yeah I think it doesn’t like my password manager autocomplete or something. I won’t use that platform if I’m to be locked out of my account to be honest.

5

I’m not a magic robot, I’m a human, so please let me login to my account. This was never a problem years ago, so please fix it.

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6

Switching browser usually helps me

7

Same here…It never happened before…might be my email? But I need to login to change it…

8

Same thing is happening to me but only in ParrotOS, I can log in on my Arch linux desktop and in Kali linux proxmox vm but not in ParrotOS. Browser type doesn’t seem to matter.

9

Solution: backspace the last character of you auto-filled password and retype it.

10

Hey all, I have the same problem. Today it just started for me for the first time. I can’t log into my HTB account anymore. Every time I try to log in I just get the “We think you’re a Bot” error message.
I’ve tried using a new browser, I’ve tried using a different IP address. Nothing works. I have no clue why HTB has singled out my account like this. I need someone to help me fix this.
Does anyone have a solution?

11

Same here, got the message today.

Any clue how to fix this?

12

I emailed support and they fixed it for me customerops@hackthebox.com

13

I think Opera built in browser VPN usually works.

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