Completely lost access to 2FA authentication app and recovery code. How do I recover my account now?

How can I recover my account after loosing all types of 2FA access. I’m currently unable to access my account because of this. I have never changed the email ever since I opened my account and I can prove that I own the email.


If you still have access to the OG e-mail you will be able to do a reset password and it should turn off 2FA


Please get in touch with support. Also, Fyi HTB staff is off till Jan 2nd, 2023.

Thanks for the reply. I do have access to my email, and I’ve never changed my email ever since I created my HTB account.

How do I reset my password without the support’s help?

Use that link Hack The Box

Or go on the Login page and click forget password, enter your email and you should be to good to go

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Right after resetting the password, the next page asked me for the 2FA token:

Looks like there is not a way around it.

Well, I guess you will need to wait till the support come back, I was pretty sure the reset password process was disabling the 2FA. Since you don’t have your back up code as well. Sorry.

So the only thing I can tell you RN, make you to always have your backup code somewhere and secure, and also have a screenshot of your QR code from Google auth.

I had the same issue 2 weeks ago, lost my phone, and still do not have access of half of my device, at least I had a trusted computer connected to HTB.

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Thank you.

I don’t know how many more days I should wait for the HTB team to reply to me, but it’s been over a week since I’ve requested help, and still nothing.

Is there another way of getting their attention?

My issue was sorted out. I was struggling to see the “send us a message” in the chat because of my ADBLOCKERs plugins. It’s all good now.

Thanks to the HTB support team and Michael


I Have the same issues can anyone please help me out, I have my email address but somehow I lost the authentication country codes and backup codes as well