Machines not able to reach

Hello,

I bought VIP subscription and started the Devel Retired machine,it shows Machine spawned and depoyed in lab,But still it’s not pingable from my system.Can you please help me in this?

Did you download the connection pack for your VIP?

Yes downloaded and have connected to that VPN

Can someone help me here?

I have the same problem its driving me mad. I have spent 5 hours on this box today. 2 of them were trying to get the damn thing to connect. Tried re downloading connection pack, resetting the machine, transferring to US server from EU (I am VIP). Anyone? Please?