Unable to shut down a Live machine


In my dashboard, I can see that one machine (Intelligence) is online at the top of the screen but when I go to the Machines list, it is listed as offline and I cannot start or stop it. I am also not able to start other machines because of this.

I have tried logging out, clearing my browser cache and logging in again but it is still the same. Any ideas on how I can resolve this?

Hey MalGeek. If you are still having issues, you can contact support via the green chat bubble in the bottom right corner of the site while logged in. You can explain the issue there and they should be able to resolve it.

Hi @NightWolf56,

Thanks for the advice. I have managed to contact the support and resolved the problem.

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