Stuck on a bug

So I came back to the platform after a few months and failed tpo connect to the vpn cus of a fetal error.
Reading up on the issue, getting an openvpn file to another server might fix the problem.

The thing is that to change a server I need to deactivate my active machines. Looking for any active machines I see Timelapse which is a retired machine I may have left on before taking a break. I cannot leave the room nor deactivate the machine for I have no authorization to do so.

It is definitely a bug, right?

Hope someone sees this and offer help.

yes this seems to be a recurring bug
usually people are asked to contact htb support so they can fix it on their end

Found a fix in the troubleshooting area for machine access. huh.