Hello Dear Community,
We will be removing support from the forum in the upcoming week.
HTB has dedicated support here
https://hackthebox.atlassian.net/servicedesk/customer/portal/1
for all issues from billing, VPN to website issues!
So if you have any questions please redirect them there in order for your issue to get resolved faster ?
Thank you very much in advance!
In that case can I suggest you make the Support option on the main website a lot more obvious and easier to find. You’d be amazed how many people don’t even know it exists because its not visible by default and is hidden under the “Other” section of the menu on the left. Would be nice to have a link to it at the top near Feedback etc
Maybe this is coming with the new UI changes later this year already, but if not I hope you’ll consider it.
+1 @VbScrub
Is it me or is JIRA surprisingly empty? I can’t see the requests or the bugs made/submitted by others.
Type your comment> @limbernie said:
Is it me or is JIRA surprisingly empty? I can’t see the requests or the bugs made/submitted by others.
Hey limbernie,
That is correct. Users can’t see other user’s raised tickets due to the sensitive nature of information attached within some of these tickets.
If you want to find an answer to a common problem, however, there’s no need to worry.
We’re currently working on developing a public Knowledge Base and separate Troubleshooting Manual for users to access freely if they encounter issues during their interaction with the platform, VPN servers, machines, etc.
You’ll be able to see these documents as a part of the Helpdesk main page, and they will be linked on the Discord #faq channel, where we already have some VPN common issues and solutions noted down for users to reference.
Thanks!
@r0adrunn3r i cannot see any option to create a new Ticket,please help me
@offsecin said:
@r0adrunn3r i cannot see any option to create a new Ticket,please help me
Have you seen this?
Just to clarify, will the forum still be available for general discussions, or will it be entirely closed off?
Looking back, I had a similar experience when support channels changed. It took me a bit to adapt, but having a dedicated support portal made a big difference in getting issues resolved quickly. I also found that using tools like fibonacci story points in Jira really helped manage and prioritize tasks better during the transition. If you’re adjusting to a new support setup, it’s worth exploring these methods to keep things running smoothly.
Hi,
I can’t get into the website in the link you shared. It requires authentication and my email can’t be used.
I’m experiencing problems with one of the machines.
Thanks in advanced