Discord Identification Problem

I need some help, when I try to identify on Discord with NoahBot it tells me an error occurred and I should try to contact with an administrator or moderator. I suspect it has to do with my Discord account being linked to an old HTB account I had a few years ago, but I want to link it to my new account. I already tried contacting 3 administrators here on Discord but none of them replied to me. Anyone has an idea of what to do?