I am having hard times with hawk right now because someone is being retard… This guy is constantly issuing resets and uploading password protected shell to root directory of web server because of this I can’t upload my shell to original web application in order to continue my work…

That is the downside of this business model, they cannot grill skiddy or a**h**** cos they might bring money (no offence given). I once had wasted approx a week+ because somebody changed the box password, and that happened on three boxes in a row.
I wish I could get my own instance.